• Excellent Customer Service
• Assist with answering phones
• Is knowledgeable of community resources to which Educators can be referred for additional services and support
• Stay current with child care regulations and best practices for caregiving
• Maintain accurate and positive communications with Educators and prospective Educators
• Provide training and technical support to Educators
• Act as point of contact and process monthly claims to ensure Educators receive maximized reimbursements.
• Review Educator menus on a monthly basis to ensure meals being served meet USDA meal pattern requirements and are being recorded correctly to ensure maximized reimbursements.
• Review Educator attendance & meal counts on a monthly basis to ensure Educators are up to date as required by State & USDA regulations and to ensure maximized reimbursements.
• Communicate with Educators on a monthly basis regarding errors as it pertains to menus and attendance & meal count errors to ensure compliance and maximized reimbursements.
• Scan all Educator documents into Archive Document Center on ODB CACFP TeamSite
• Log communications with Educators in Educator Notes section of TeamSite and share with appropriate team members as needed
• Communicate with Enrollment Specialists regarding Educator needs weekly for upcoming Monitoring Review Visits
• Participate in bi-monthly Case Manager check-in meetings to discuss procedure reminders/changes, past claims problems/accomplishments, prepare for upcoming tasks, share ideas, etc.
• May be asked to assist efforts with entering Income Eligibility & Enrollment Forms for all Childcare Centers & Daycare Homes in a timely manner once received in office
• May be asked to assist in preparation and distribution of renewal packets on a monthly basis to ensure files are kept up to date
• May be asked to assist in ODB CACFP statewide Educator trainings a minimum of two times per year
• May be asked to attend agency and community events that include child care participants
• Participates in ODB CACFP annual conference preparation
• Performs these responsibilities with the understanding that responsibilities and tasks may be modified or expanded over time

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Experience:

• Case management: 1 year (Preferred)

Ability to Commute:

• Knoxville, TN 37915 (Required)

Ability to Relocate:

• Knoxville, TN 37915: Relocate before starting work (Required)

Work Location: In person